> For the complete documentation index, see [llms.txt](https://help.allwage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.allwage.com/fundamentals/support-channels.md).

# Support Channels

We are committed to enhancing your experience and ensuring you receive the best possible support.

## Centralised Platform

All customer support interactions are now routed through a single contact number, email, and a new web chat feature available directly on our portal.

{% hint style="success" %}
Our web chat is powered by an **AI assistant** that is available 24/7 and knows the whole AllWage system. It always clearly identifies itself as AI — it never pretends to be human — and you can choose to **speak to a real person at any time**: simply ask to speak to a human and you will be connected to our support team.
{% endhint %}

1. **Centralised Issues**: All your concerns are logged in one place, making it easier for our support team to track and resolve issues efficiently.
2. **Improved Accountability**: With our support tool, we can better monitor the resolution process and ensure that every issue is addressed to your satisfaction.
3. **Enhanced Collaboration**: When more complex issues arise that require technical team intervention, the transition is seamless, with all necessary context transferred accurately.

## Accessing Support

You can reach our dedicated support team in the following ways:

### WhatsApp

<figure><img src="/files/0kCvJcO6owl2x7a84mU9" alt="" width="356"><figcaption><p>AllWage official WhatsApp Support number</p></figcaption></figure>

Send a WhatsApp message to our central number [066 272 5265](https://wa.me/27662725265) (click on the number to sent a WhatsApp message right now). This is ideal for quick queries and immediate assistance. Please note that phone calls to this number will not be answered.

### Web Chat

Visit our portal and use the web chat feature — the chat icon at the bottom of the navigation panel. The AI assistant is available **24 hours a day, 7 days a week** and can answer questions, guide you through tasks, and troubleshoot issues in real time. If you'd rather talk to a real person, ask the assistant to escalate to a human — our support team responds during business hours.

<figure><img src="/files/XELja2UyUBkAmAF6Y3hi" alt="" width="256"><figcaption><p>Web chat function is available from every page</p></figcaption></figure>

### Email

Send an email to <support@allwage.com>.


---

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