# Support Channels

We are committed to enhancing your experience and ensuring you receive the best possible support.

## Centralised Platform

All customer support interactions are now routed through a single contact number, email, and a new web chat feature available directly on our portal.

{% hint style="success" %}
Please note that while you may receive automated responses to help us solve your problem more efficiently, you will always be in contact with a real person. We do not use AI bots that pretend to be human.
{% endhint %}

1. **Centralised Issues**: All your concerns are logged in one place, making it easier for our support team to track and resolve issues efficiently.
2. **Improved Accountability**: With our support tool, we can better monitor the resolution process and ensure that every issue is addressed to your satisfaction.
3. **Enhanced Collaboration**: When more complex issues arise that require technical team intervention, the transition is seamless, with all necessary context transferred accurately.

## Accessing Support

You can reach our dedicated support team in the following ways:

### WhatsApp

<figure><img src="/files/0kCvJcO6owl2x7a84mU9" alt="" width="356"><figcaption><p>AllWage official WhatsApp Support number</p></figcaption></figure>

Send a WhatsApp message to our central number [066 272 5265](https://wa.me/27662725265) (click on the number to sent a WhatsApp message right now). This is ideal for quick queries and immediate assistance. Please note that phone calls to this number will not be answered.

### Web Chat

Visit our portal and use the web chat feature for real-time support during business hours.

<figure><img src="/files/XELja2UyUBkAmAF6Y3hi" alt="" width="256"><figcaption><p>Web chat function is available from every page</p></figcaption></figure>

### Email

Send an email to <support@allwage.com>.


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