> For the complete documentation index, see [llms.txt](https://help.allwage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.allwage.com/fundamentals/online-portal-login.md).

# Online Portal Login

## **Understanding the Online Portal**

The Online Portal is the management hub of the AllWage ecosystem — the place where all your workforce data comes together.

### **Primary Functionality:**

1. **Data Visualization and Management:**
   * The online portal is your centralised hub for viewing all information gathered in the field — clocking data from biometric and Android devices, WhatsApp self-service activity, and data captured on the portal itself.
2. **Review, Analyse, and Correct:**
   * While devices capture information in the field, the online portal is the interface for reviewing, analysing, and modifying this data as needed — and for configuring your profile: employees, teams, clock templates, and pay runs.
3. **Accessible from Any Connected Device:**
   * The portal is designed for accessibility and ease of use. It can be accessed from any device with internet connectivity and modern web browsing capabilities, such as laptops, desktops, tablets, or smartphones.

## **Getting Started**

To access the online portal, simply navigate to [app.allwage.com](https://app.allwage.com/) on your web browser. Log in with your credentials, and you'll be able to start exploring and managing your workforce data.

## Login Credentials

Once your user account is set up, you will receive your login credentials via email. This email will be the key to accessing the Online Portal. For more information please visit the [Users ](/fundamentals/users-and-employees/users.md#add-a-new-user)page.

## First-Time Login & Password Reset

When you log in for the first time, you will be automatically redirected to your profile page, where you are required to reset your password to a new, secure password that only you know.

**Why is this critical?**

* The default password from the welcome email may be known to other users or AllWage support staff.
* If you don't change it, someone else could log in and perform actions as your user.
* This is **especially important** if you work on payroll, as you'll have access to sensitive employee and financial data.

**Choosing a secure password:**

* Use a password that only you know, and don't reuse passwords from other accounts.
* Use a mix of letters, numbers, and symbols.
* Avoid easily guessed information (birthdays, names, "password123").

## Forgot Your Password?

If you forget your password, you can reset it in a few steps:

1. On the login page, click the **"Forgot your password"** link.
2. Enter your email address and submit.
3. Check your email for a password reset link.
4. Click the link and follow the instructions to set a new password.

{% hint style="info" %}
The password reset email is only valid for **60 minutes**. If the link has expired, simply request another password reset.
{% endhint %}

{% hint style="warning" %}
If you receive a password reset email that **you didn't request**, this may mean someone is trying to access your account. Log in immediately and change your password from your profile page, and report it to AllWage support.
{% endhint %}

## Password & Account Security

* **Never share your password** with anyone, including colleagues or AllWage support.
* **Log out** when you're finished using the portal, especially on shared devices.
* **Change your password regularly** (for example, every 3 to 6 months).
* **Use a password manager** if you have trouble remembering secure passwords.
* **Report suspicious activity** to AllWage support immediately.

## Finding Your Way Around

Once signed in, the portal uses a **left-hand navigation panel** that stays with you as you move through the system. You can collapse or expand it by clicking the burger menu icon (three horizontal lines) below the AllWage logo.

**Your profile menu** — clicking on your name at the top of the panel opens a dropdown menu with:

* **Profile** — update your personal details and password.
* **Billing** — view billing information (if you're an administrator).
* **Sign out** — log out of the portal.
* Other options like Terms and Conditions, Privacy Policy, and Learn More.

**Notifications** — the **bell icon** next to your name shows system update notifications: announcements about new features, upcoming maintenance, and important changes, often with links to the relevant documentation. Check it regularly to stay informed.

**Main menu** — six sections cover the whole portal: **Home** (dashboards), **Data** (raw data review and corrections), **Reports**, **Payroll** (visible only with payroll access), **Manage** (employees, teams, and configuration), and **Settings** (system-wide settings such as audit logs).

**Support** — the chat icon at the bottom of the panel opens in-app support. See [Support Channels](/fundamentals/support-channels.md) for all the ways to reach us.


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