Device Management

Synchronise data in real time

Both Android and biometric devices synchronise data in real time when connected to the internet. If a device loses connection, it will still collect information, but the data will only synchronise to the cloud once the internet connection is restored.

When processing payroll at the end of the month, it is critical to ensure that all devices are connected to the internet and have synchronised all relevant information for the payment period.

Offline Clocking and Timestamps

Every clock is stamped on the device, at the moment the employee clocks — not when the data reaches AllWage. If a device is offline, its clock records wait on the device and upload once the connection is restored, but the clock times inside them do not change. A record that syncs a day later still carries the exact time the employee clocked.

All hours, overtime and Time & Attendance calculations use this clock time. The time a record synced is stored separately and is never used in any calculation, so a late sync can never move a clock into the evening or change anyone's hours.

You can see both times side by side. In Data Review / Clocks, enable the "Sync Date" column using the column picker. The Date column shows when the employee clocked; the Sync Date column shows when that record reached AllWage. A large gap between the two simply means the device was offline in between.

A clock that arrived late is not a late clock. If recorded times genuinely look wrong, the cause is almost always the device's own clock — the timestamp comes from the device at the moment of clocking, so a device with the wrong time records the wrong clock times. Approved locked devices supplied by Bio3G keep their time automatically from the network, and employees in the field cannot change it. On your own hardware, anyone with access to the device settings can change the device time — see the Hardware Buying Guide.

Device Status

To view the status of each device, navigate to Manage > Devices. Here, you can customize and view the sync status of each device connected to your site.

Device List

Field	Android Devices	Biometric Devices
Type
Last Seen	Updates when: - User logs in - User logs out - User taps the sync button in the top toolbar - Device location updates (every 10 minutes if the app is open, active, has moved more than 10 metres, and GPS accuracy is within 35 metres. This can also be triggered on the login screen with no logged in user) If offline, the time shown will be older than one hour.	The last time the device connected to the server. Updates once every hour. If offline, the time shown will be older than one hour.
Name	You can set a custom name.	Name is set directly on the device.
Mobile Number	Mobile number of the SIM card in the device.	N/A
Last User	Name of the last user who signed in.	N/A
Logged In	✅ (green check) means the user is currently logged in.	N/A

Change Device Details

To change the name and description of a device or view its latest location, navigate to Manage > Devices.

Please note that only the location of Android devices is tracked; biometric devices do not have location data.

1. Click on the device in the table.

2. In the Info tab, you can edit the following:

   • Name: Change the name of the device to something descriptive to easily identify it in the field.

   • Description: Add any additional information you want to associate with this device.

   • Mobile Number: If the device has a managed SIM card, the number will be added here. This field is used to reference the correct SIM card when troubleshooting connectivity issues. Please do not change the mobile number of devices with SIM cards managed by us.

3. In the Location tab, you can view the last known location of the device. This is only applicable to Android devices where permissions were granted to track location updates.

Remove a Device

To remove a device, navigate to Manage > Devices. When deleting a device, it will only be removed from the list; no data captured on the device will be deleted. You can always add the device again in the future.

It is good practice to remove all devices that are not in operation, as this makes it easier to identify any sync issues.

1. Click on the device in the table.

2. Select the Delete option.

Adding a New Device

To add a new device, navigate to Manage > Devices. Currently, you can only add Android devices from this page. To add a new biometric device, please refer to the hardware buying guide on how to acquire new biometric hardware.

Add new device.

Click on "Add Android Device" button and follow the on-screen prompts:

Add a new device

If you search for the AllWage app on the Google Play Store and no results appear, it indicates that your Android device is not compatible with the application. Ensure that your device supports NFC (Near Field Communication).