# Device Management
Both Android and biometric devices synchronise data in real time when connected to the internet. If a device loses connection, it will still collect information, but the data will only synchronise to the cloud once the internet connection is restored.
{% hint style="danger" %}
When processing payroll at the end of the month, it is critical to ensure that all devices are connected to the internet and have synchronised all relevant information for the payment period.
{% endhint %}
## Device Status
To view the status of each device, navigate to [**Manage > Devices**](https://app.allwage.com/#/system/devices). Here, you can customize and view the sync status of each device connected to your site.
Device List
| Field | Android Devices | Biometric Devices |
| ------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Type | | |
| Last Seen |
Updates when:
- User logs in
- User logs out
- User taps the sync button in the top toolbar
- Device location updates (every 10 minutes if the app is open, active, has moved more than 10 metres, and GPS accuracy is within 35 metres. This can also be triggered on the login screen with no logged in user)
If offline, the time shown will be older than one hour.
|
The last time the device connected to the server.
Updates once every hour.
If offline, the time shown will be older than one hour.
|
| Name | You can set a custom name. | Name is set directly on the device. |
| Mobile Number | Mobile number of the SIM card in the device. | N/A |
| Last User | Name of the last user who signed in. | N/A |
| Logged In | ✅ (green check) means the user is currently logged in. | N/A |
## Change Device Details
To change the name and description of a device or view its latest location, navigate to [**Manage > Devices**](https://app.allwage.com/#/system/devices).
{% hint style="info" %}
Please note that only the location of Android devices is tracked; biometric devices do not have location data.
{% endhint %}
1. Click on the device in the table.
2. In the **Info** tab, you can edit the following:
* **Name**: Change the name of the device to something descriptive to easily identify it in the field.
* **Description**: Add any additional information you want to associate with this device.
* **Mobile Number**: If the device has a managed SIM card, the number will be added here. This field is used to reference the correct SIM card when troubleshooting connectivity issues. Please do not change the mobile number of devices with SIM cards managed by us.
3. In the **Location** tab, you can view the last known location of the device. This is only applicable to Android devices where permissions were granted to track location updates.
## Remove a Device
To remove a device, navigate to [**Manage > Devices**](https://app.allwage.com/#/system/devices). When deleting a device, it will only be removed from the list; no data captured on the device will be deleted. You can always add the device again in the future.
{% hint style="info" %}
It is good practice to remove all devices that are not in operation, as this makes it easier to identify any sync issues.
{% endhint %}
1. Click on the device in the table.
2. Select the **Delete** option.
## Adding a New Device
To add a new device, navigate to [**Manage > Devices**](https://app.allwage.com/#/system/devices). Currently, you can only add Android devices from this page. To add a new biometric device, please refer to the hardware buying guide on how to acquire new biometric hardware.
Add new device.
Click on "**Add Android Device" button** and follow the on-screen prompts:
Add a new device
{% hint style="danger" %}
If you search for the AllWage app on the Google Play Store and no results appear, it indicates that your Android device is not compatible with the application. Ensure that your device supports NFC (Near Field Communication).
{% endhint %}
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