# NFC/Tag Scanning Issues

## Overview of NFC Errors on Android

### Device not scanning a tag or "NFC Not Enabled"

#### Troubleshooting Steps for NFC Issues

**Restarting the Device**

1. **Initial Step:** Often, restarting the device can resolve minor technical glitches, including those related to NFC functionality.

**Ensuring NFC is Enabled**

2. **Verifying NFC Settings:**
   1. Go to `Settings` on your device.
   2. If searching within settings, type `NFC`, then select the `NFC option` and ensure NFC is turned on.
   3. Alternatively, follow this path: `Settings` → `Other Wireless Connections` → `NFC` → Turn `On`. Note that this option might not appear in search results within settings.

### "No Supported Application for This NFC Tag" Error

#### **Cause of the Error**

The "No supported application for this NFC tag" error message typically appears when an NFC tag is scanned while the device is not prepared to process it. This is common in scenarios such as scanning a tag on the “Clocks & Activities” summary screen, where the device does not recognize the action associated with the scanned tag.

#### **General Rule for NFC Scanning**

Remember that the device is generally set to listen for NFC scans only on screens displaying the NFC icon.

<figure><img src="/files/pvx9WIHqZb9CViodpd9R" alt="" width="188"><figcaption><p>NFC Icon</p></figcaption></figure>

## Further Assistance

If these steps have been followed and the issue persists, please send an email to <support@allwage.com> to arrange for the device to be sent in for diagnostics and repairs.


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