> For the complete documentation index, see [llms.txt](https://help.allwage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.allwage.com/fundamentals/android-device/errors/device-update-issues.md).

# Device Update Issues

Device update errors can often be resolved by clearing the device's Google Play Store cache and storage. This process refreshes the app, potentially resolving issues preventing device updates.

## Steps to Resolve Device Update Error

### Clearing Google Play Store Cache and Storage

1. **Clear Play Store Cache and Storage:**
   1. Open `Settings` on the device.
   2. Navigate to `Apps & notifications`.
   3. Select `See all apps`.
   4. Find and select `Google Play Store`.
   5. Go to `Storage & cache`.
   6. Tap on `Clear Cache`.
   7. Choose `Clear Storage`.
   8. Confirm the action by clicking `OK`.

### Restarting the Device

2. **Restart the Device:** After clearing the cache and storage, restart the device to apply the changes.

### Retrying the Update

3. **Retry Updating:** Attempt to install the update again post-restart.

## Video Tutorial

For a visual guide on these steps, watch this helpful video: [Clearing Play Store Cache and Storage Tutorial](https://docs.google.com/file/d/1B1gOTtpXesBvq6w6N2FFIfLmid3TBfzl/edit)

## Additional Support

If the device update error persists after these steps, further troubleshooting may be needed. Please consult the help site for more detailed information or contact our support team for personalized assistance.


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