# Software as a Service (SaaS) Our platform is built as a **Software as a Service (SaaS)** product — which means you don’t just buy a system once and leave it as-is. Instead, you benefit from **ongoing improvements, updates, and new features**, all delivered automatically. It’s a living product that evolves over time — shaped by your needs, your feedback, and the changing landscape of your industry. Many of the changes and new features you see are based directly on feedback from customers like you — from improving usability to adding time-saving tools that make your daily tasks easier. We understand that frequent changes can feel disruptive, especially if you’ve grown used to a certain way of working. While the majority of our users welcome improvements, we know that change isn’t always easy — and we don’t take that lightly. Here’s what you can expect from us: * **We listen first.** Every feature we change, add or remove comes from real feedback and usage patterns across our customer base. * **We don’t remove things without warning.** If we ever decide to retire a feature, we’ll let you know well in advance and guide you through the transition. * **We aim to improve, not complicate.** Our goal is always to make the platform more efficient, intuitive, and valuable for the long term. We appreciate your trust as we grow together, and we’re here to support you through every update. If something doesn’t work for you, please let us know — your voice genuinely shapes our roadmap. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.allwage.com/faq/software-as-a-service-saas.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.